Refund, Return & Exchange Policy

 

Refund Terms

Refund Eligibility:
A refund may be initiated under the following circumstances:

● If an online payment has been made for an item that is not available in stock. ● If the delivered product is found to be physically damaged. *
*Customers are required to inspect the product upon delivery, in the presence of the delivery personnel.

Refund Policy:

● Approved refunds will be processed back to the original payment method within 7 to 10 business days from the date of confirmation. ● Change of Mind is not applicable for refund. ● To learn how to return an item, please refer to our Return Policy. ● Please note that shipping fees are non-refundable. ● You must check the product in presence of the delivery person to raise any complaints.

For support, please contact SKINN by Titan Bangladesh Customer Experience:
📞 01810190034 (Sunday to Thursday, 10:00 AM – 6:00 PM)
📧 skinnbangladesh@gmail.com

 

 

Return & Exchange Terms

Return Eligibility:
A product may be eligible for return or replacement if:

● It is found physically damaged upon delivery. ● The quantity delivered differs from the quantity ordered. ● The variant received is not what was originally ordered.
*All items must be checked in the presence of the delivery agent at the time of delivery.

Items Not Eligible for Return/Exchange:
Returns or exchanges will not be accepted in the following cases:

● Damage caused by misuse or mishandling of the product. ● Loss of original invoice. ● Product is returned without its original packaging, price tags, accessories, promotional items (if any), or if the packaging is damaged. ● Serial number or identification tag has been tampered with. ● Product has been used, altered, or worn. ● Change of Mind is not applicable for return & exchange.

Return/Exchange Policy:

● Please check the delivered products immediately after receiving in presence of delivery agent. ● If any issue is found, you’re recommended to call our customer experience team, providing your name and order ID for faster resolution. ● Any claim made after the delivery person has left will not be entertained.

For Online Payment Orders:

● If a return is accepted, the refund will be processed to the original payment method (excluding shipping charges) within 7–10 working days.

For support, please contact SKINN by Titan Bangladesh Customer Experience:
📞 01810190034 (Sunday to Thursday, 10:00 AM – 6:00 PM)
📧 skinnbangladesh@gmail.com